5 Days For Authorization

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bduffy
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5 Days For Authorization

Post by bduffy » Tue Jan 29, 2013 12:20 am

It's been 5 Days since I requested an Authorization code. Not a word. How can this be considered acceptable??

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Re: 5 Days For Authorization

Post by bduffy » Tue Jan 29, 2013 3:46 am

Yep. Pretty impressed with customer service.


RJHollins
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Re: 5 Days For Authorization

Post by RJHollins » Tue Jan 29, 2013 4:38 am

where/who did you email your .ser to ???
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bduffy
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Re: 5 Days For Authorization

Post by bduffy » Tue Jan 29, 2013 4:47 am

[email protected], as instructed. Nebula did not generate a SER file for me, though. The last time I tried to register, they got me to send in my Mac serial:

G88380V7XYK

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Re: 5 Days For Authorization

Post by RJHollins » Tue Jan 29, 2013 5:17 am

Well ... here is the recommended 'better' address:

mailto:[email protected]

and here is a link [you may have already seen this] ... for specific details AND the future implementation of an automated process.

http://www.acustica-audio.com/phpBB3/vi ... 11&t=25500

I hope this helps ... and can appreciate wanting to get this activated !
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Re: 5 Days For Authorization

Post by RJHollins » Tue Jan 29, 2013 5:20 am

for some reason, my reply is having to go through 'authorization' ... I do not know why :?:

in the meantime :roll: There is a different email address that is recommended to use ... hit the 'active topics' link on the left, and go back a few days to 'G' message for the details I was trying to send you. called 'Suggestion for keys'.

the email addy: mailto:[email protected]
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bduffy
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Re: 5 Days For Authorization

Post by bduffy » Tue Jan 29, 2013 5:32 am

Someone sent me the "Suggestions for Keys" thread. I sent to that email, I'll do it again now.

Is it OK that I don't have a SER file? Can I force Nebula to generate one, or is my Mac serial number OK?

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Re: 5 Days For Authorization

Post by RJHollins » Tue Jan 29, 2013 5:47 am

Though I'm on PC ... I've seen numerous times that MAC users, after installing NEBULA, then ... launching it one time within their DAW [to generate the ser file], don't find it to send in ...

They DO end up sending the MAC serial code instead.

!?!?! WHAT that specific code is I'm not 100% certain, so double check that to be sure. All this if you ran the NEBULA plugin one time and don't have the .ser file.

Sure hope this helps!
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enriquesilveti
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Re: 5 Days For Authorization

Post by enriquesilveti » Tue Jan 29, 2013 2:37 pm

Reported
Enrique Silveti.
Acustica Audio customer and technical support.

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Re: 5 Days For Authorization

Post by bduffy » Tue Jan 29, 2013 3:24 pm

OK, so I copied my key files into the correct locations, and now Nebula is half-working. I only get tabs for "PROG" and "MAST" at the bottom, and it just says "CUSTOMER" under 'REGISTERED". I've attached images - any ideas?

Image

Image

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Re: 5 Days For Authorization

Post by Mplay » Tue Jan 29, 2013 3:53 pm

Does the preset browser not appear if you mouseclick on 'INIT'?

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Re: 5 Days For Authorization

Post by enriquesilveti » Tue Jan 29, 2013 6:32 pm

Switch from simple mode to guru. MAST > MODE: 1 GURU. Click on SAVE and reload Nebula. Anyway that does not affect to Nebula browser. Click on INIT in PROG page to load an emulation preset.

Please read those tips: http://www.acustica-audio.com/phpBB3/viewforum.php?f=39
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (W8.1 | OSX 10.10.5 | i7-4870 | 16 GB | 512 SSD)
SP4 ( W10 CU | i5-6300 | 8 GB | 256 SSD)
UFX | Digiface USB | Lyra2 | USBPre2
VM U16 | VM W10 FCU | VM OSX 10.12
N4/NAT4 | SPX3 | RX6 | LN2C | SMAART8 | R5 | PT12 | PX10 | BW1 | NIK5

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Re: 5 Days For Authorization

Post by bduffy » Tue Jan 29, 2013 10:06 pm

Working now, thanks Enrique.

You might want to update your FAQ. There's no way I could figure this stuff out on my own, or with other users' help. Just a suggestion.

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Re: 5 Days For Authorization

Post by RJHollins » Tue Jan 29, 2013 10:28 pm

bduffy wrote:Working now, thanks Enrique.

You might want to update your FAQ. There's no way I could figure this stuff out on my own, or with other users' help. Just a suggestion.
This is what binds the Nebula community together. :lol:

We all had to pay our dues ... toughens up character. :mrgreen:

Glad you're up and running.
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