Do not panic / The quick HELP thread

Tips & tricks, working results, technical support
User avatar
giancarlo
Founder
Founder
Posts: 10893
Joined: Mon Sep 21, 2009 10:40 pm
Location: Italy

Re: Do not panic / The quick HELP thread

Post by giancarlo » Tue Jul 24, 2012 8:27 pm

install setup version, not upgrade!

kocoloco
User Level 0
User Level 0
Posts: 4
Joined: Sat Jul 30, 2011 11:52 am

Re: Do not panic / The quick HELP thread

Post by kocoloco » Wed Jul 25, 2012 4:49 pm

Hi, I speak english so bad, sorry, I buy a nebula 2 bundle, download the program and install it, but I haven't *.ser file in the nebulatemp or vstplugins folder, when I open the plugin it's say "authorization missing", I'm reinstalling and search for some *.ser file but the same thing. What's happens here? I'm a little disappointed. I use windows7 64bits. Cheers.

User avatar
enriquesilveti
Expert
Expert
Posts: 2858
Joined: Sun Mar 28, 2010 9:00 pm
Location: Lodi | Madrid | Buenos Aires
Contact:

Re: Do not panic / The quick HELP thread

Post by enriquesilveti » Wed Jul 25, 2012 5:02 pm

kocoloco wrote:Hi, I speak english so bad, sorry, I buy a nebula 2 bundle, download the program and install it, but I haven't *.ser file in the nebulatemp or vstplugins folder, when I open the plugin it's say "authorization missing", I'm reinstalling and search for some *.ser file but the same thing. What's happens here? I'm a little disappointed. I use windows7 64bits. Cheers.
En Nebula > DISK > REGISTERED tienes que ver unos numeros, envianos esos numeros por correo electronico.

http://www.acustica-audio.com/forum/ind ... =viewtopic
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SSD)
SP4 (i5-6300 | 8 GB | 256 SSD)
UFX | Lyra2 | USBPre2
VM U16 | VM Win10 CU | VM OSX 10.12
N4/NAT4 | SPX3 | RX6 | LN2C | Smaart8 | R5 | PT12 | PX10 | NIK5

kocoloco
User Level 0
User Level 0
Posts: 4
Joined: Sat Jul 30, 2011 11:52 am

Re: Do not panic / The quick HELP thread

Post by kocoloco » Wed Jul 25, 2012 5:30 pm

Thanks, I don't see "disk" but in "master" there is a REGISTERED number... I send you to [email protected] and [email protected] emails address.

P.D. You are from Madrid? Can you speak spanish, Enrique? english is so hard for me...

ksw1983
User Level 0
User Level 0
Posts: 3
Joined: Sun Jun 24, 2012 5:14 pm

Re: Do not panic / The quick HELP thread

Post by ksw1983 » Wed Jul 25, 2012 9:05 pm

Anyone?

ksw1983
User Level 0
User Level 0
Posts: 3
Joined: Sun Jun 24, 2012 5:14 pm

Re: Do not panic / The quick HELP thread

Post by ksw1983 » Wed Jul 25, 2012 9:06 pm

ksw1983 wrote:Hello,

I need help!

I am on a windows system. I installed the 32 bit version -worked fine. Moved to 64 bit - worked fine.

Now I have decided to go back to 32 bit.

I uninstalled and deleted everything and when I reinstall it doesnt load or even generate the authorisation file.

It loads up and stops at 8 - PROGRAM #0 not valid - See attachment

PLease help!

Thanks

Karl

Can anyone help ?

scooled
User Level 0
User Level 0
Posts: 6
Joined: Mon Mar 29, 2010 12:44 am

Re: Do not panic / The quick HELP thread

Post by scooled » Wed Jul 25, 2012 10:05 pm

Hello,
Same problem as KSW1985 on PC.
Version: Nebula3 Pro WIN x64 1.3.492
DAW:Reaper

It had worked fine for months then out of the blue I get the same screen as KSW.
I uninstalled and re-installed and still have the same problem. Any help would be greatly appreciated.

kocoloco
User Level 0
User Level 0
Posts: 4
Joined: Sat Jul 30, 2011 11:52 am

Re: Do not panic / The quick HELP thread

Post by kocoloco » Thu Jul 26, 2012 10:39 am

Enrique yo he comprado el Nebula2, y me habeis mandado un archivo llamado "nebula3license", independientemente lo he instalado y no pasa nada, ni se crean nuevos archivos en la carpeta, ni se registra el nebula, cuando lo abro me dice "PROGRAM 0 not valid". He hecho de todo, lo he desinstalado, he borrado todos los rastros que dejó en el registro de windows, etc... y vuelto a reinstalar, solo el setup, sin el update y nada...

kocoloco
User Level 0
User Level 0
Posts: 4
Joined: Sat Jul 30, 2011 11:52 am

Re: Do not panic / The quick HELP thread

Post by kocoloco » Fri Jul 27, 2012 9:34 am

With the Nebula2license.exe works! thanks.

User avatar
enriquesilveti
Expert
Expert
Posts: 2858
Joined: Sun Mar 28, 2010 9:00 pm
Location: Lodi | Madrid | Buenos Aires
Contact:

Re: Do not panic / The quick HELP thread

Post by enriquesilveti » Fri Jul 27, 2012 10:39 am

kocoloco wrote:Thanks, I don't see "disk" but in "master" there is a REGISTERED number... I send you to [email protected] and [email protected] emails address.

P.D. You are from Madrid? Can you speak spanish, Enrique? english is so hard for me...
Entonces tienes activada una llave. Puedes sobre escribirla con la que te ha enviado Acustica Audio cuando compraste Nebula. O pedir una nueva, aunque si el numero que lleva el archivo .SER es el mismo la llave sera identica a la antigua, Acustica Audio entiende esto como una perdida de llave y te entrega una nueva de forma gratuita.

Español es mi lengua materna, si vivo en Madrid...
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SSD)
SP4 (i5-6300 | 8 GB | 256 SSD)
UFX | Lyra2 | USBPre2
VM U16 | VM Win10 CU | VM OSX 10.12
N4/NAT4 | SPX3 | RX6 | LN2C | Smaart8 | R5 | PT12 | PX10 | NIK5

Post Reply