Impossible to use even a single instance

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alepan
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Impossible to use even a single instance

Post by alepan » Thu Nov 15, 2018 7:37 pm

Hello everyone. I've downloaded the deom version of Gold 2, but I can't run even a single instance, because as soon as I try to turn a single knob, my sistem gives be a buffer overload error. I'm on ProTools 2018.7, on a MacBook Pro (mid 2012) i7, 16 GB RAM. Even on a singl-track project with no other plugin loaded. I tried deactivating hyper-thread but the problem still persists. Any suggestions? I would really love to test these plugins, as lots of people say they sound great, but at the moment impossible to use...
Thanks
Alessandro

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Re: Impossible to use even a single instance

Post by Support » Thu Nov 15, 2018 7:39 pm

The CPU is an Intel i7 generation 8?
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com

alepan
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Re: Impossible to use even a single instance

Post by alepan » Fri Nov 16, 2018 11:15 am

It’s an "Ivy Bridge" 2.9 GHz Intel "Core i7"

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Re: Impossible to use even a single instance

Post by Support » Fri Nov 16, 2018 4:08 pm

alepan wrote:
Fri Nov 16, 2018 11:15 am
It’s an "Ivy Bridge" 2.9 GHz Intel "Core i7"
So an unknown i7 generation CPU? Please use help-desk: https://acusticaudio.freshdesk.com/support/home
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com

alepan
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Re: Impossible to use even a single instance

Post by alepan » Thu Nov 22, 2018 10:54 pm

Sent a ticket as you suggested with a log of the system report. I received an email saying that they still don't know the exact series of the processor. MacTracker reports it as follows:
MacBookPro9,2 - Model number: A1278 - EMC: 2554 - i7 (3520M).
If this is not enough again, I give up...
thanks anyway
Alessandro

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Re: Impossible to use even a single instance

Post by Support » Mon Nov 26, 2018 6:12 pm

Seems to be a generation 3 CPU and we recommend generation 8 or superior.
You should be able to run zero to two instances.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com

alepan
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Re: Impossible to use even a single instance

Post by alepan » Tue Nov 27, 2018 2:59 pm

Ok thank you for the info.

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