I have exactly the same issue.Classik wrote: So, is it just me or have you guys succeeded to get a proper invoice from Acustica (not the automated receipt of payment from Paypal) and how?
I have made several attempts to get a clarification on this to no avail.
There was a support ticket conversation with Enrique where he told me to
request a B2B invoice right after the purchase - which I did. ( literally minutes after the purchase )
But the manually created invoice I received has VAT 0.- € .
I've done exactly this - at least 3 times.giancarlo wrote:I add a detail: for b2b invoices you should communicate your VIES and we should verify it at the link:
No one ever has told me to contact AA BEFORE buying, there is not even the slightest hint in your web shop or anywhere else.giancarlo wrote:this is the reason why you should contact us BEFORE BUYING (exactly like apple is doing, you should phone them BEFORE).
So we can tell you if we can do a b2b invoice.
But in general if you required successfully a b2b invoice previously just buy and contact us, possibly in the same day.
BTW, I have bought tons of Apple equipment over the past 25 years and NEVER had to contact them before the purchase in order to get a proper invoice.
This is something I do not understand at all and neither does my tax accountant.giancarlo wrote:About gross and net amounts:
our prices are "gross". It means that USA is paying goods MORE than france: we apply a VAT on the product in EU.
Anyway for B2B invoices we convert the full gross to the amount in reverse charge. It means you pay the product MORE, because on this price you should pay taxes.
An example: a product is priced 120 eur
USA pays 120, full gross. We don't pay IVA (our national VATs)
UK pays 120, but we pay 20 eur to UK using MOSS
If the customer asks for a b2b invoice he pays 120 and gets and invoice on 120 but 0 VATs. It means we will not pay anyting to UK.But he is forced to pay OTHER 20% on the full reverse charge amount, so other 24 eur. He pays the product 144 (120 eur + 24 eur vat)
In practice it means you are taking gross for net and you advertise with net
There is NO other EU based company I have ever dealt with handling it the way you do it.
I can only agree with that, I love AA - but I'm holding back further purchases ( e.g. Coral ) until this is resolved.Classik wrote:I hate being forced to make the subject public as I love the products and I'd be much more happy to discuss the use of such EQ/Compressor instead of ranting here...
This quirky issue does not match the overall open mindedness and transparency of AA at all, imo.