Ivory IAE-2 (Eq bundle)

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Re: Ivory IAE-2 (Eq bundle)

Post by Support » Wed Aug 26, 2015 11:58 am

Note about iLok.

You are talking about iLok2 hardware system protection. software implementation, web implementation, support implementation will increase the product price in all products due we can not assume the cost.

Acustica Audio CEO already analyzed it and they/we prefer to spend time, money and effort in a better Dashboard where customers can add/delete license slot for themselves without License department assistance.

We already have PACE SDK due is needed for AAX development, but in the case of AAX development, the price is null (but not free).
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com

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Re: Ivory IAE-2 (Eq bundle)

Post by flipnautold » Wed Aug 26, 2015 12:08 pm

ah okay thank you and then i understand it.
Studio One on Intel i7 4790k.
Aquas i like are: Lime, Gold, Pink2412, Amethyst2, Honey

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Re: Ivory IAE-2 (Eq bundle)

Post by nayinian » Thu Aug 27, 2015 3:48 am

nayinian wrote:need help too..

LICENSE-0000000252
Please check it again the ticket# LICENSE-0000000252
I've explained the situation on the ticket, thanks!

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Re: Ivory IAE-2 (Eq bundle)

Post by Support » Thu Aug 27, 2015 9:18 am

nayinian wrote:
nayinian wrote:need help too..

LICENSE-0000000252
Please check it again the ticket# LICENSE-0000000252
I've explained the situation on the ticket, thanks!
Reported.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com

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Re: Ivory IAE-2 (Eq bundle)

Post by flipnautold » Thu Aug 27, 2015 10:04 am

fabio.migliorati wrote:
flipnaut wrote:
giancarlo wrote:did they solve it?
... no. nothing happened. Yes... ilok would be great.
Hi Philip,
sorry for the delay
licenses activated!

please. check your dashboard!
all plugins are running now...
Studio One on Intel i7 4790k.
Aquas i like are: Lime, Gold, Pink2412, Amethyst2, Honey

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Re: Ivory IAE-2 (Eq bundle)

Post by RE301 » Thu Aug 27, 2015 10:44 am

Fwiw - I personally can't stand ilok, it adds another layer of difficulty / something to think about (eg: 'where's the ilok?' - especially if you use a mobile set up (like me) & is a ticking time bomb if you lose it (very easy to misplace a USB stick, not to mention theft etc) and don't have insurance or an understanding software vendor...

That said, the AA way - the hunt for .ser files and hand placing aut in the HD file structure is not particularly user friendly, especially for new users who aren't used to the method...

I wouldn't know what to suggest though as an alternative...

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Re: Ivory IAE-2 (Eq bundle)

Post by uve » Thu Sep 03, 2015 5:18 pm

I have submitted a support ticket regarding the following and have had no response for several days. Sorry if I missed something that already clarifies this, but this 24 page thread is very confusing, an example being the following earlier response from your support (after Ivory was officially released):
Support wrote:
[email protected] wrote:whats the difference between Ivoryeq and ivorymeq ?
is it performance vs sound quality ? if so how big difference in sounD ?
Ivory is CORE5, Ivory ME is CORE 6. CORE6 is lasted audio engine that has less latency and other features. No big different in sound.
Is it really true that the Ivory is Core5? I have run tests and Ivory vs Ivory ME has similar performance on my system. ALSO, if they are both Core6, why does Ivory have a 1.3.960 update, and Ivory ME has no such update?

Uve

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Re: Ivory IAE-2 (Eq bundle)

Post by Support » Thu Sep 03, 2015 6:20 pm

I have submitted a support ticket regarding the following and have had no response for several day.
Ticket number?
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com

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Re: Ivory IAE-2 (Eq bundle)

Post by uve » Thu Sep 03, 2015 6:29 pm

Copy of: IVORYMEQ 1.3.960.0 Update?
Inbox
x

Acustica Audio <[email protected]>
27 Aug (7 days ago)
to me
Copy of:

This is an enquiry e-mail via http://www.acustica-audio.com/ from:
***deleted***

Greetings,

There is a 1.3.960.0 update for IVORYEQ, but no such update for IVORYMEQ. Why?

Uve ***deleted***
Toronto, Canada

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Re: Ivory IAE-2 (Eq bundle)

Post by Support » Thu Sep 03, 2015 6:30 pm

uve wrote:Copy of: IVORYMEQ 1.3.960.0 Update?
Inbox
x

Acustica Audio <[email protected]>
27 Aug (7 days ago)
to me
Copy of:

This is an enquiry e-mail via http://www.acustica-audio.com/ from:
***deleted***

Greetings,

There is a 1.3.960.0 update for IVORYEQ, but no such update for IVORYMEQ. Why?

Uve ***deleted***
Toronto, Canada
Is a support ticket or an email?
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com

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Re: Ivory IAE-2 (Eq bundle)

Post by uve » Thu Sep 03, 2015 6:35 pm

Sorry, e-mail. Excuse my ignorance (note sarcasm).

Can you please just answer the question?

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Re: Ivory IAE-2 (Eq bundle)

Post by Support » Thu Sep 03, 2015 6:55 pm

uve wrote:Sorry, e-mail. Excuse my ignorance (note sarcasm).

Can you please just answer the question?
We not track emails. Which Acustica Audio address did you use?
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com

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Re: Ivory IAE-2 (Eq bundle)

Post by uve » Thu Sep 03, 2015 7:04 pm

You know what, forget it. My e-mail was copied above. My question was clearly stated in this forum as well. If you wan't to debate tracking instead of answering my question, you can go ahead and waste someone else's time.

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Re: Ivory IAE-2 (Eq bundle)

Post by Support » Thu Sep 03, 2015 7:20 pm

uve wrote:You know what, forget it. My e-mail was copied above. My question was clearly stated in this forum as well. If you wan't to debate tracking instead of answering my question, you can go ahead and waste someone else's time.
I don't know the reason of that behavior. Is a bad behavior due update should be update both product from the bundle. I suggest send us a technical support ticket we can track your issue.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com

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Re: Ivory IAE-2 (Eq bundle)

Post by uve » Thu Sep 03, 2015 7:25 pm

Ok thank you. I apologize for my curt response.

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