Authorization Problems

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chrisarvan
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Authorization Problems

Post by chrisarvan » Sun Dec 14, 2014 6:02 am

I just bought Titanium 2 days ago, then bought a new computer today.

I put my drives from my old computer in the new Mac Pro and now the authorizations don't work.

I went to try again to authorize and managed to authorize the 32 bit version, but the 64 bit version says I am out of authorizations when I upload.
Last edited by chrisarvan on Sun Dec 21, 2014 6:49 am, edited 1 time in total.

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giancarlo
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Re: Authorization Problems

Post by giancarlo » Sun Dec 14, 2014 8:07 am

Quick solution: remove ser and aut files from your folder, it will generate a new ser file ext time you launch the plugin, send it again
Best solution: open a ticket, enrique will help you

The authorization is linked to a specific computer

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Support
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Re: Authorization Problems

Post by Support » Sun Dec 14, 2014 12:06 pm

Responded.
Best regards,
Acustica Audio help-desk service and support.
https://www.acustica-audio.com/
Acustica Audio is a trademark of Acusticaudio SRL.

To contact Acustica Audio support go to the ‘Support’ in your Acustica Audio account.
We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.

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chrisarvan
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Re: Authorization Problems

Post by chrisarvan » Sun Dec 14, 2014 4:06 pm

ok, I just tried again with a new Ser file and was able to authorize.

Thanks Enrique, for getting back to me so quickly.

It appears that I am unable to use the 64 bit version currently on my system. I am on a mac using Pro-tools 10Hd with Ddmf to access VST plugs.
Last edited by chrisarvan on Sun Dec 14, 2014 4:24 pm, edited 1 time in total.

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giancarlo
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Re: Authorization Problems

Post by giancarlo » Sun Dec 14, 2014 4:18 pm

open a ticket, enrique will be helpful!
Each case is different: ie operating system

swampstomper
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Re: Authorization Problems

Post by swampstomper » Thu Jan 01, 2015 5:40 pm

Hello,

I installed the Titanium trial and am being asked to authorize. I understand that the user manual contains instructions on authorizing but I have no idea how to find the user manual! :)

Help?

EDIT: I managed to get the authorization sorted out, but I never did find a user manual.

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Re: Authorization Problems

Post by Support » Thu Jan 01, 2015 10:09 pm

swampstomper wrote:Hello,

I installed the Titanium trial and am being asked to authorize. I understand that the user manual contains instructions on authorizing but I have no idea how to find the user manual! :)

Help?

EDIT: I managed to get the authorization sorted out, but I never did find a user manual.
User manuals are in each product download section folders.
Best regards,
Acustica Audio help-desk service and support.
https://www.acustica-audio.com/
Acustica Audio is a trademark of Acusticaudio SRL.

To contact Acustica Audio support go to the ‘Support’ in your Acustica Audio account.
We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.

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