Authorization Problems

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chrisarvan
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Authorization Problems

Post by chrisarvan » Sun Dec 14, 2014 6:02 am

I just bought Titanium 2 days ago, then bought a new computer today.

I put my drives from my old computer in the new Mac Pro and now the authorizations don't work.

I went to try again to authorize and managed to authorize the 32 bit version, but the 64 bit version says I am out of authorizations when I upload.
Last edited by chrisarvan on Sun Dec 21, 2014 6:49 am, edited 1 time in total.

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giancarlo
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Re: Authorization Problems

Post by giancarlo » Sun Dec 14, 2014 8:07 am

Quick solution: remove ser and aut files from your folder, it will generate a new ser file ext time you launch the plugin, send it again
Best solution: open a ticket, enrique will help you

The authorization is linked to a specific computer

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Support
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Re: Authorization Problems

Post by Support » Sun Dec 14, 2014 12:06 pm

Responded.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com

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chrisarvan
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Re: Authorization Problems

Post by chrisarvan » Sun Dec 14, 2014 4:06 pm

ok, I just tried again with a new Ser file and was able to authorize.

Thanks Enrique, for getting back to me so quickly.

It appears that I am unable to use the 64 bit version currently on my system. I am on a mac using Pro-tools 10Hd with Ddmf to access VST plugs.
Last edited by chrisarvan on Sun Dec 14, 2014 4:24 pm, edited 1 time in total.

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giancarlo
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Re: Authorization Problems

Post by giancarlo » Sun Dec 14, 2014 4:18 pm

open a ticket, enrique will be helpful!
Each case is different: ie operating system

swampstomper
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Re: Authorization Problems

Post by swampstomper » Thu Jan 01, 2015 5:40 pm

Hello,

I installed the Titanium trial and am being asked to authorize. I understand that the user manual contains instructions on authorizing but I have no idea how to find the user manual! :)

Help?

EDIT: I managed to get the authorization sorted out, but I never did find a user manual.

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Re: Authorization Problems

Post by Support » Thu Jan 01, 2015 10:09 pm

swampstomper wrote:Hello,

I installed the Titanium trial and am being asked to authorize. I understand that the user manual contains instructions on authorizing but I have no idea how to find the user manual! :)

Help?

EDIT: I managed to get the authorization sorted out, but I never did find a user manual.
User manuals are in each product download section folders.
Best regards,
Enrique Silveti.
Acustica Audio customer and technical support
http://www.acustica-audio.com

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