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typical response time for tech support tickets

Posted: Fri Mar 09, 2018 2:27 am
by SWANG
hey all. hope everyone's doing well.

hate to be that guy, but i have a impending deadline and put in a tech support ticket just about 24 hours ago. anyone with experience who can give me some insight on a timeline? just wanna know what i'm up against. :|

thanks! :)

Re: typical response time for tech support tickets

Posted: Sat Mar 10, 2018 2:08 am
by giancarlo
official reply time is 48 hours during the week and 72 hours during weekends. Normally they are a lot faster