UPGRADE TO CUSTOMER STATUS ETA???

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psyOPs
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UPGRADE TO CUSTOMER STATUS ETA???

Post by psyOPs » Tue Apr 02, 2013 8:07 am

I bought Nebula 3 Server Bundle 5 days ago and STILL am waiting for my account to be upgraded to customer so i can actually download the software.

Multiple emails have been sent to [email protected] with my paypal transfer number, email address used, site email address used, etc.

Please - let me use the software i paid for or give me a refund, this is ridiculous.

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Melon_Jack
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Re: UPGRADE TO CUSTOMER STATUS ETA???

Post by Melon_Jack » Tue Apr 02, 2013 8:39 am

I cannot teach him. The boy has no patience. (c) :D
Sorry for my bad english =))

psyOPs
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Re: UPGRADE TO CUSTOMER STATUS ETA???

Post by psyOPs » Tue Apr 02, 2013 9:44 am

Melon_Jack wrote:I cannot teach him. The boy has no patience. (c) :D
Are you implying waiting over 100 hours to get my account activated to use the product i have paid for is reasonable, or rather - to be expected?

I've never before encountered such a disregard for customer service from any other company.

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enriquesilveti
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Re: UPGRADE TO CUSTOMER STATUS ETA???

Post by enriquesilveti » Tue Apr 02, 2013 10:05 am

Welcome psyOPs. I'm reporting you situation to license administrator to check it. If you don't receive a solution today contact me directly thru support web form: http://www.acustica-audio.com/index.php ... &Itemid=95
Enrique Silveti.
Acustica Audio customer and technical support.

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Melon_Jack
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Re: UPGRADE TO CUSTOMER STATUS ETA???

Post by Melon_Jack » Tue Apr 02, 2013 10:15 am

psyOPs wrote:
Melon_Jack wrote:I cannot teach him. The boy has no patience. (c) :D
Are you implying waiting over 100 hours to get my account activated to use the product i have paid for is reasonable, or rather - to be expected?

I've never before encountered such a disregard for customer service from any other company.
Understand, but also i understand, that Nebula it's a small crew, and we all peoples, who have different circumstances. I'm sure, if u didn't recieve your license, that's not because they don't want to do job. They all respect their customers and very apreciate them) Just be patient) They won't give you up)
Sorry for my bad english =))

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Antonello
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Re: UPGRADE TO CUSTOMER STATUS ETA???

Post by Antonello » Tue Apr 02, 2013 12:09 pm

Hi psyOPs.
Please read the mail that we sent today.
You answer to my mail and tell me if everything is ok now.

Thanks

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Re: UPGRADE TO CUSTOMER STATUS ETA???

Post by Antonello » Tue Apr 02, 2013 7:46 pm

Solved.

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Re: UPGRADE TO CUSTOMER STATUS ETA???

Post by dpclarkson » Fri Apr 05, 2013 7:28 pm

I cannot teach him. The boy has no patience. (c)
He will learn patience.. ;)

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Re: UPGRADE TO CUSTOMER STATUS ETA???

Post by Melon_Jack » Fri Apr 05, 2013 9:00 pm

;)
With Nebula - same thing.)
Sorry for my bad english =))

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