Didn't receive registration email

Tips & tricks, working results, technical support
Post Reply
woeischris
Member
Member
Posts: 221
Joined: Sat Jul 24, 2010 9:06 am

Didn't receive registration email

Post by woeischris » Thu Aug 26, 2010 12:39 am

Hi! I sent my registration file a few weeks ago and never heard back. Could a staff member please help me resolve this? Loving Nebula so far but I'd love the full version considering I paid for pro. :-)

JDub
User Level 0
User Level 0
Posts: 2
Joined: Wed Sep 22, 2010 9:05 am
Location: Austin, TX
Contact:

Re: Didn't receive registration email

Post by JDub » Fri Sep 24, 2010 7:36 pm

Same here. Registration takes about a day and that's how long ago I sent in my file. Thanks!
J_Dub :mrgreen:

User avatar
enriquesilveti
Expert
Expert
Posts: 2858
Joined: Sun Mar 28, 2010 9:00 pm
Location: Lodi | Madrid | Buenos Aires
Contact:

Re: Didn't receive registration email

Post by enriquesilveti » Fri Sep 24, 2010 9:00 pm

Do not panic / The quick HELP thread > http://www.acustica-audio.com/forum/ind ... =viewtopic

Nebula F.A.Q. > http://www.acustica-audio.com/forum/ind ... =viewtopic

Code: Select all

Q.2.3 I bought an Acustica Audio product, what should I do next?
You will need your account registered on the forum so you can be upgraded to a customer. It takes a little while for customer accounts to be upgraded. Please be patient and bear with us! It may take up to a day for registration. You can check if your account at Acustica Audio website has been upgraded by looking at the color of your account name on the forum. If it is pink, then you are a customer and should have full access to the download section. You should also send in your .SER file (located in your Nebulatemprepository folder - specified on the original install of Nebula) to [email protected] as part of the registration process. You will need to run Nebula once after installation for this file to be generated. We will then send you a registration file that, once run, will register Nebula as the version you have purchased. Please note: It is extremely important that you use the same e-mail address for your site registration and Paypal details. If you have used different e-mail addresses, please send an e-mail to [email protected] and let us know, we will fix things up for you.

Q.2.4 I have sent in my *.ser file and have not heard from Acustica Audio for days, what should I do now?
Post in the topic "Do not panic / The quick HELP thread" here: http://www.acustica-audio.com/forum/ind ... =viewtopic
Enrique Silveti.
Acustica Audio customer and technical support.

MBP 11.5 (i7-4870 | 16 GB | 512 SSD)
SP4 (i5-6300 | 8 GB | 256 SSD)
UFX | Lyra2 | USBPre2
VM U16 | VM Win10 CU | VM OSX 10.12
N4/NAT4 | SPX3 | RX6 | LN2C | Smaart8 | R5 | PT12 | PX10 | NIK5

Pedro Martins
User Level III
User Level III
Posts: 38
Joined: Tue Oct 26, 2010 7:09 am

Re: Didn't receive registration email

Post by Pedro Martins » Fri Nov 05, 2010 3:16 pm

The same here.. it's been 2 days without Nebula3 Pro functioning, only the Free Nebula works.. but I purchased the Pro Bundle, I want to use it, can someone please help me about this issue here?

Thanks in advance..

All the best...

User avatar
giancarlo
Founder
Founder
Posts: 10926
Joined: Mon Sep 21, 2009 10:40 pm
Location: Italy

Re: Didn't receive registration email

Post by giancarlo » Fri Nov 05, 2010 4:47 pm

still waiting?

Pedro Martins
User Level III
User Level III
Posts: 38
Joined: Tue Oct 26, 2010 7:09 am

Re: Didn't receive registration email

Post by Pedro Martins » Fri Nov 05, 2010 7:25 pm

You solved me the issue Giancarlo,

Many thanks, great and fast support from you!

All the Best,

Keep up the good work. ;)

Post Reply