Thank Goodness You are Back, Acustica

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mtalavera
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Thank Goodness You are Back, Acustica

Post by mtalavera » Mon Mar 03, 2014 1:52 am

Following a thread on Gearslutz, it seems Acustica was the target of an attack that put them down for a few days. Thank the heavens they are back. These last few days where the website was unavailable made me appreciate even more the efforts of the Acustica team and all the 3rd-party developers. I couldn't get my daily forum habit satisfied!


What a relief the site seems to be back up.

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Re: Thank Goodness You are Back, Acustica

Post by RJHollins » Mon Mar 03, 2014 2:33 am

hear hear !!!

:D
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Re: Thank Goodness You are Back, Acustica

Post by jorismak » Mon Mar 03, 2014 2:39 am

So it was because of an attack ?
Glad that you're back, of course, but... What was attacked , how and why?

You (acustica) are _required_ to report asap to your customers if there is any risk involved for us. Did they get passwords? How were they hashed? (assuming they were hashed). What is leaked for payment-information?
And maybe most importantly, why haven't we heared something from acustica the moment this happened? (which was friday night already I believe)

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Antonello
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Re: Thank Goodness You are Back, Acustica

Post by Antonello » Mon Mar 03, 2014 2:51 am

jorismak wrote:So it was because of an attack ?
Glad that you're back, of course, but... What was attacked , how and why?

You (acustica) are _required_ to report asap to your customers if there is any risk involved for us. Did they get passwords? How were they hashed? (assuming they were hashed). What is leaked for payment-information?
And maybe most importantly, why haven't we heared something from acustica the moment this happened? (which was friday night already I believe)
No attack.
It was only a network issue...in the weekend.
Seems to be alright now.

Thanks

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Re: Thank Goodness You are Back, Acustica

Post by spigon » Mon Mar 03, 2014 6:27 am

jorismak wrote:So it was because of an attack ?
Glad that you're back, of course, but... What was attacked , how and why?

You (acustica) are _required_ to report asap to your customers if there is any risk involved for us. Did they get passwords? How were they hashed? (assuming they were hashed). What is leaked for payment-information?
And maybe most importantly, why haven't we heared something from acustica the moment this happened? (which was friday night already I believe)
Glad that you're back... I love that first thing you did was to attack them without any info and it turned out you was wrong. I am glad that I am not in your position. I would be quite embarrassed.

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Re: Thank Goodness You are Back, Acustica

Post by giancarlo » Mon Mar 03, 2014 7:39 am

data is always safe. Customer data are on paypal, download data is on box.com cloud. Keys are generated by an other server.
This website is an empty skeleton.

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Re: Thank Goodness You are Back, Acustica

Post by richie43 » Mon Mar 03, 2014 9:03 am

giancarlo wrote:This website is an empty skeleton.
Hey, you're right! :shock:
Attachments
Empty Skeleton.png
The Sounds of the Hear and Now
http://soundyaudio.com/

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Re: Thank Goodness You are Back, Acustica

Post by jorismak » Mon Mar 03, 2014 9:19 am

[quote="spigon"
Glad that you're back... I love that first thing you did was to attack them without any info and it turned out you was wrong. I am glad that I am not in your position. I would be quite embarrassed.[/quote]

Wow, attacking fellow customers, now THAT must make you proud.

Yes, I said glad to be back. And then I immediately went to get answers. The whole weekend I didn't assume it was an attack, but someone said it might have been so I want answers to know how that affects me and my data. Seems quite normal.

Giancarlo answered short and perfect, so well handled.

And to you: since 90% of my posts here have always been helping other customers and users - trying to make the product work as well for them as it works for me - I hope I'm still a welcomed user here and that the opinion of one little internet troll like you isn't what everybody else thinks.

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Re: Thank Goodness You are Back, Acustica

Post by Antonello » Mon Mar 03, 2014 9:36 am

Full report:
network issue caused by an old module in combination with backbones delays.
From Server Farm + ISP: "I do know that earlier this week, some American backbones were experiencing intermittent delays and even loss of connections, which explain the problem".

The hacker attack was simply the first hypothesis.
Thanks

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Re: Thank Goodness You are Back, Acustica

Post by richie43 » Mon Mar 03, 2014 9:42 am

So now everyone can relax and get back to making music and asking/answering questions. :D
The Sounds of the Hear and Now
http://soundyaudio.com/

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