New Website is fast!

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mathias
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Re: New Website is fast!

Post by mathias » Wed Feb 19, 2014 4:26 am

there is definitely problems in the "my products" area!

in mine, the folder for nebula3pro is missing.
in the cloudspace of nebula3, the osx folder is empty.

please check antonello.
thanks,
mathias


to add:
the products are all listed in the dashboard, just missing in the downloadarea
system 1: windows 8 32 bit - samplitude pro x3, waveform 9 (tracktion), reaper
system 2: mac osx el capitan - reaper(64bit), waveform 9 (64bit), mixbus 6

both systems on: macbook pro (late 2009), core 2 duo 3,06 ghz, 4 gb ram, graphic: nvidia geforce 9600M GT 512 MB

triggerthehorizon
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Re: New Website is fast!

Post by triggerthehorizon » Wed Feb 19, 2014 5:59 am

Same here, the nebula3pro download folder has vanished. Any idea when this will be back up?

lbhms
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Re: New Website is fast!

Post by lbhms » Wed Feb 19, 2014 10:04 am

Hi just to give a bit more detail. It sounds like my problem is similar to others.

Going into My Products - I can drill down through the folders to the Nebula folder. This then gives me two options. Free and Nebula (Pro).

If I click on free - it takes me to a screen and a window at the bottom asks for a password - which seems to appear in the top half of the screen. On entering this password the bottom window fails and asks me to sign up.

When I go into the NebPro folder - nothing shows up in the directory area - so no password or window asking for password - or download area. Nothing to download.

So far I've not checked the other download folders.

As far as I can tell - my licenses and requests show up fine in the Dashboard area.

Hope this helps you to work out what's going on.

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Antonello
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Re: New Website is fast!

Post by Antonello » Wed Feb 19, 2014 10:06 am

lbhms wrote:Hi just to give a bit more detail. It sounds like my problem is similar to others.

Going into My Products - I can drill down through the folders to the Nebula folder. This then gives me two options. Free and Nebula (Pro).

If I click on free - it takes me to a screen and a window at the bottom asks for a password - which seems to appear in the top half of the screen. On entering this password the bottom window fails and asks me to sign up.

When I go into the NebPro folder - nothing shows up in the directory area - so no password or window asking for password - or download area. Nothing to download.

So far I've not checked the other download folders.

As far as I can tell - my licenses and requests show up fine in the Dashboard area.

Hope this helps you to work out what's going on.
Checking.
Thanks for the details

SpliffSplaff
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Re: New Website is fast!

Post by SpliffSplaff » Wed Feb 19, 2014 10:17 am

Strangely i dont have neither a licensed product ( bought Neb 3 pro end of dec 2012) nor can i download anything cause the Neb commercial Folder is empty. Before pageupgrade i could See them and everything was Fine.

Thanks

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giancarlo
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Re: New Website is fast!

Post by giancarlo » Wed Feb 19, 2014 10:19 am

the website changed and also the code... now there is a new dashboard. Please check your products are correctly listed somewhere, otherwise send directly an email to antonello. Email address was listed before. Soon we'll have a ticket system.

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giancarlo
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Re: New Website is fast!

Post by giancarlo » Wed Feb 19, 2014 11:33 am

antonello confirmed the issue you are speaking about. He is currently working on that. We tested this website a lot, but obviously you need the complete userbase in order to catch all bugs perfectly.

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Antonello
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Re: New Website is fast!

Post by Antonello » Wed Feb 19, 2014 3:37 pm

All,
please check the new dashboard with direct download link:
http://www.acustica-audio.com/index.php ... Itemid=301

Give us a feedback.

Thanks

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Mauri
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Re: New Website is fast!

Post by Mauri » Wed Feb 19, 2014 4:05 pm

Greetings,

All the Nebula Pro and Server downloads are there now as expected!

Thank you,

Mauri.
Cubase 10.5 Pro x64 | W10 x64 Dual Boot on 2 SSDs + 4 SSDs for samples & project files | i7 5930K @ 4.7GHz | ASUS X99 Pro | 32GB RAM | RME HDSPe AIO | 2 x UAD2 Solo | Mackie HR624 MK2 | 2 x 24" BenQ LED monitors | WaveLab Elements 10 | N4 and many libraries| Aquamarine and Ultramarine.

mathias
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Re: New Website is fast!

Post by mathias » Wed Feb 19, 2014 5:10 pm

it is all there now! thanks antonello!

and the new direct way to download via the productlist on the dashboard is a great addition!!!
so one does not have to walk from folder to folder, to get to a specific download. great!

you are improving very fast now 8-)

best,
mathias
system 1: windows 8 32 bit - samplitude pro x3, waveform 9 (tracktion), reaper
system 2: mac osx el capitan - reaper(64bit), waveform 9 (64bit), mixbus 6

both systems on: macbook pro (late 2009), core 2 duo 3,06 ghz, 4 gb ram, graphic: nvidia geforce 9600M GT 512 MB

lbhms
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Re: New Website is fast!

Post by lbhms » Wed Feb 19, 2014 8:51 pm

Direct download buttons do not work for me. They appear to send me to the correct folder - where a password is displayed (same password each time). And a password box to enter a password. On typing the password into the box - it thinks for a second then says 'Page Error'

I'm on win7 and have tried in firefox and ie11. (I have also emailed - but that was before reading the updates on this thread).

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Antonello
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Re: New Website is fast!

Post by Antonello » Thu Feb 20, 2014 12:41 am

lbhms wrote:Direct download buttons do not work for me. They appear to send me to the correct folder - where a password is displayed (same password each time). And a password box to enter a password. On typing the password into the box - it thinks for a second then says 'Page Error'

I'm on win7 and have tried in firefox and ie11. (I have also emailed - but that was before reading the updates on this thread).
Hi,
can you send to me your credentials (via mail please):
[email protected]

Thanks

SpliffSplaff
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Re: New Website is fast!

Post by SpliffSplaff » Thu Feb 20, 2014 1:03 am

Thanks...everything ok.

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Antonello
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Re: New Website is fast!

Post by Antonello » Thu Feb 20, 2014 2:27 am

New features.
Libraries/Skins direct link tab:
http://www.acustica-audio.com/index.php ... Itemid=301

mathias
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Re: New Website is fast!

Post by mathias » Thu Feb 20, 2014 3:21 am

wow great!
the direct access is again a perfect addition!
now everything is accessible fast and easy.

good work,
mathias
system 1: windows 8 32 bit - samplitude pro x3, waveform 9 (tracktion), reaper
system 2: mac osx el capitan - reaper(64bit), waveform 9 (64bit), mixbus 6

both systems on: macbook pro (late 2009), core 2 duo 3,06 ghz, 4 gb ram, graphic: nvidia geforce 9600M GT 512 MB

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