Search found 1868 matches

by Support
Tue Nov 20, 2018 6:07 pm
Forum: Other things
Topic: board warning issued
Replies: 1
Views: 41

Re: board warning issued

Do no change the topic.
by Support
Fri Nov 16, 2018 4:08 pm
Forum: Gold
Topic: Impossible to use even a single instance
Replies: 3
Views: 92

Re: Impossible to use even a single instance

alepan wrote:
Fri Nov 16, 2018 11:15 am
It’s an "Ivy Bridge" 2.9 GHz Intel "Core i7"
So an unknown i7 generation CPU? Please use help-desk: https://acusticaudio.freshdesk.com/support/home
by Support
Thu Nov 15, 2018 7:39 pm
Forum: Gold
Topic: Impossible to use even a single instance
Replies: 3
Views: 92

Re: Impossible to use even a single instance

The CPU is an Intel i7 generation 8?
by Support
Fri Nov 09, 2018 5:56 pm
Forum: Requests
Topic: N4 Demo/Trial?
Replies: 1
Views: 60

Re: N4 Demo/Trial?

Nebula4 as product not exist. N4 demo or time limited trial also not exist.
Only demo trial product in N4 line is N4 Player which is free.
by Support
Wed Nov 07, 2018 4:05 pm
Forum: New Product Alert!
Topic: Aquarius 2 is now available
Replies: 8
Views: 537

Re: Aquarius 2 is now available

It's a nice upgrade, thank you. One thing though : we still can't unauthorized plugs which is a bit annoying. I've used slots because I've changed computer I couldn't unauthorized the plugins on my old computer, on some plugs I use on only one setup, I'm one authorization away from no more authoriz...
by Support
Sun Nov 04, 2018 8:53 pm
Forum: Working with Nebula (N4, N4 Player)
Topic: N4 Authorization Fails
Replies: 2
Views: 86

Re: N4 Authorization Fails

Please read topic: viewtopic.php?f=7&t=484 and then go support and create a support ticket in help-desk section.
by Support
Tue Oct 23, 2018 5:45 pm
Forum: Diamond Color Eq
Topic: remove authorization?
Replies: 1
Views: 137

Re: remove authorization?

Good stating point is help-desk knowledge base https://acusticaudio.freshdesk.com/support/home
by Support
Tue Oct 09, 2018 3:26 pm
Forum: Working with Nebula (N4, N4 Player)
Topic: N4 finally available in Aquarius
Replies: 208
Views: 18541

Re: N4 finally available in Aquarius

lbaldwin wrote:
Sun Oct 07, 2018 6:51 am
Same issue, Logic 10.4.2. But not seeing previous version of N4Player in Aquarius.
We do not provide support via forums, please open a support ticket in Acustica Audio website support and help-desk section.
by Support
Tue Sep 25, 2018 5:03 pm
Forum: Announcements
Topic: We need additional beta testers for Nebula product line
Replies: 0
Views: 213

We need additional beta testers for Nebula product line

We need additional beta testers for our Nebula product line including: N4, N4 Player, Acqua libraries for N4, and Nebula Libraries for N4. Requirements : 1 - Be already a N4 customer. 2 - Have access to a professional audio host (editor or sequencer) with at least one of the following plug-ins forma...
by Support
Fri Sep 21, 2018 10:04 am
Forum: New Product Alert!
Topic: Acustica Audio releases VIRIDIAN: "Your key to sonic Paradise"
Replies: 14
Views: 1836

Re: Acustica Audio releases VIRIDIAN: "Your key to sonic Paradise"

Please update your Viridian via Aquarius 1.2.701 or superior to release: . Commercial - I000 . Trial - E000 - You should reset & rescan selection in Logic's plug-in manager. - Remember macOS 10.13 will not see new AU plug-in after installation, and you need to reboot your computer to force a new Aud...
by Support
Thu Sep 20, 2018 3:39 pm
Forum: Working with Nebula (N4, N4 Player)
Topic: Problems with Bronze / Henry Acqua Libraries
Replies: 13
Views: 490

Re: Problems with Bronze / Henry Acqua Libraries

Please read N4 and N4 Player not recall settings correctly after new products installed help-desk solution: https://acusticaudio.freshdesk.com/supp ... -installed
by Support
Fri Aug 31, 2018 3:07 pm
Forum: Working with Nebula (N4, N4 Player)
Topic: Purchases not sowing up in Aquarius
Replies: 1
Views: 171

Re: Purchases not sowing up in Aquarius

Tokyo Tube is not showing up in Aquarius
Use the current correct syntax for your user-name for Aquarius log-in. For more details open a support ticket.
by Support
Mon Aug 27, 2018 9:51 am
Forum: Other things
Topic: AMD THREADRIPPER 1950X or Intel i9-7920X
Replies: 3
Views: 225

Re: AMD THREADRIPPER 1950X or Intel i9-7920X

I have 2 quotes in my hand, one with AMD (16 cores) and the other with intel (12 cores). We are using Intel based CPU computers with Linux, Windows and macOS and Intel's IPP optimization files. You can try AMD but we can not assure will work as Intel CPUs. Aqcua's is ready to make use of 16 cores? ...
by Support
Sat Aug 18, 2018 6:11 pm
Forum: Other things
Topic: Waiting Customer Replay
Replies: 18
Views: 558

Re: Waiting Customer Replay

I got the same problem with my ticket. #2509. The other ticket I made since I thought my first was stuck in a bad "Waiting Customer Replay"-loop disappeared (#2659). Ticket 2659 status is pending from Sat. 18 Aug at 6:03 PM And additionally you received a message explaining in detail why ticket is ...