Search found 1861 matches

by Support
Tue Oct 09, 2018 3:26 pm
Forum: New Product Alert!
Topic: N4 finally available in Aquarius
Replies: 205
Views: 16424

Re: N4 finally available in Aquarius

lbaldwin wrote:
Sun Oct 07, 2018 6:51 am
Same issue, Logic 10.4.2. But not seeing previous version of N4Player in Aquarius.
We do not provide support via forums, please open a support ticket in Acustica Audio website support and help-desk section.
by Support
Tue Sep 25, 2018 5:03 pm
Forum: Announcements
Topic: We need additional beta testers for Nebula product line
Replies: 0
Views: 107

We need additional beta testers for Nebula product line

We need additional beta testers for our Nebula product line including: N4, N4 Player, Acqua libraries for N4, and Nebula Libraries for N4. Requirements : 1 - Be already a N4 customer. 2 - Have access to a professional audio host (editor or sequencer) with at least one of the following plug-ins forma...
by Support
Fri Sep 21, 2018 10:04 am
Forum: New Product Alert!
Topic: Acustica Audio releases VIRIDIAN: "Your key to sonic Paradise"
Replies: 12
Views: 1311

Re: Acustica Audio releases VIRIDIAN: "Your key to sonic Paradise"

Please update your Viridian via Aquarius 1.2.701 or superior to release: . Commercial - I000 . Trial - E000 - You should reset & rescan selection in Logic's plug-in manager. - Remember macOS 10.13 will not see new AU plug-in after installation, and you need to reboot your computer to force a new Aud...
by Support
Thu Sep 20, 2018 3:39 pm
Forum: Working with Nebula (N4, N4 Player)
Topic: Problems with Bronze / Henry Acqua Libraries
Replies: 13
Views: 364

Re: Problems with Bronze / Henry Acqua Libraries

Please read N4 and N4 Player not recall settings correctly after new products installed help-desk solution: https://acusticaudio.freshdesk.com/supp ... -installed
by Support
Fri Aug 31, 2018 3:07 pm
Forum: Working with Nebula (N4, N4 Player)
Topic: Purchases not sowing up in Aquarius
Replies: 1
Views: 127

Re: Purchases not sowing up in Aquarius

Tokyo Tube is not showing up in Aquarius
Use the current correct syntax for your user-name for Aquarius log-in. For more details open a support ticket.
by Support
Mon Aug 27, 2018 9:51 am
Forum: Other things
Topic: AMD THREADRIPPER 1950X or Intel i9-7920X
Replies: 3
Views: 172

Re: AMD THREADRIPPER 1950X or Intel i9-7920X

I have 2 quotes in my hand, one with AMD (16 cores) and the other with intel (12 cores). We are using Intel based CPU computers with Linux, Windows and macOS and Intel's IPP optimization files. You can try AMD but we can not assure will work as Intel CPUs. Aqcua's is ready to make use of 16 cores? ...
by Support
Sat Aug 18, 2018 6:11 pm
Forum: Other things
Topic: Waiting Customer Replay
Replies: 18
Views: 412

Re: Waiting Customer Replay

I got the same problem with my ticket. #2509. The other ticket I made since I thought my first was stuck in a bad "Waiting Customer Replay"-loop disappeared (#2659). Ticket 2659 status is pending from Sat. 18 Aug at 6:03 PM And additionally you received a message explaining in detail why ticket is ...
by Support
Fri Aug 17, 2018 4:05 pm
Forum: New Product Alert!
Topic: Acustica Audio releases GOLD 2: "Can you dig it?"
Replies: 10
Views: 1405

Re: Acustica Audio releases GOLD 2: "Can you dig it?"

**UPDATE** New Gold2 version available on AQUARIUS - release H it preserves the sound of the previous one adding even more quality and rel H is characterized by totally absence of echobug that we found in GOLD2STRIP (EQ section) and also in GOLD2EQ (standalone version). This new version could consu...
by Support
Thu Aug 16, 2018 7:46 pm
Forum: Other things
Topic: Waiting Customer Replay
Replies: 18
Views: 412

Re: Waiting Customer Replay

We can not answer without know exactly the complete ticket number.
by Support
Thu Jul 26, 2018 10:12 am
Forum: Other things
Topic: Forum Constantly Logging Out?
Replies: 62
Views: 3556

Re: Forum Constantly Logging Out?

Here's some more user experience, just in case... I followed all the steps recommended above, and actually things seem to have improved somehow. Yet, each time I have to change the way I'm connected (say, from my home Wi-Fi net to the 4G mobile data net) I have to go through the whole process from ...
by Support
Mon Jul 23, 2018 4:07 pm
Forum: Working with Acqua
Topic: All Acustica Plugins Crash Wavelab 9.5/Win10. Help!
Replies: 1
Views: 434

Re: All Acustica Plugins Crash Wavelab 9.5/Win10. Help!

Today we replicated this behavoir ONLY in Wavelab Pro 9.53 but we are not able to crash Wavelab Pro 9.10 with exact same VST2 files. We will contact Steinberg to get more detailed information about the internal changes done in Wavelab Pro 9.5x related with VST2 format. We suggest you to keep your Wa...
by Support
Mon Jul 23, 2018 3:56 pm
Forum: Other things
Topic: Forum Constantly Logging Out?
Replies: 62
Views: 3556

Re: Forum Constantly Logging Out?

Cleared Cookies ... Still getting Logged OUT. This is not working. About the website cookie, you can see it and edit it in Chrome using developers tools, Ctrl+Majuscule+I (Windows) or Cmd+Option+I (macOS), and then go Application, Cookies. We renew every day main web-site cookie, due we do not save...
by Support
Mon Jul 23, 2018 3:53 pm
Forum: Diamond Color Eq
Topic: Diamond EQ and Wavelab 9.5
Replies: 2
Views: 582

Re: Diamond EQ and Wavelab 9.5

Today we replicated this behavoir ONLY in Wavelab Pro 9.53 but we are not able to crash Wavelab Pro 9.10 with exact same VST2 files. We will contact Steinberg to get more detailed information about the internal changes done in Wavelab Pro 9.5x related with VST2 format. We suggest you to keep your Wa...
by Support
Mon Jul 23, 2018 3:47 pm
Forum: Ruby
Topic: Ruby - Dw Fearn VT-5 equalizer TBR 26 Jan 2018
Replies: 107
Views: 15201

Re: Ruby - Dw Fearn VT-5 equalizer TBR 26 Jan 2018

Crash was replicated, Windows 10 x64 - Wavelab Pro 9.53 x64 - Ruby VST2 x64 offline render, tracked and reported to development team two weeks ago. A fix is pending.